We are looking for an exceptional E-Commerce/Amazon Account Manager who will work with a dedicated group of clients and will be responsible for understanding and achieving the client’s short-term and long-term goals. The Account Manager is a client-facing, post-sales role and you will serve as the day-to-day point of contact, maintain client satisfaction, grow accounts through upsells, while keeping quality of work high so clients want to renew. The Account Manager will have a proven track record of client retention and be a natural problem-solver and big picture thinker.

Ability to drive revenue and grow the account: Account Managers need to be constantly assessing the existing and future opportunities for their clients. They should be staying on top of industry trends so they can identify what marketing strategies should be considered and when, so they can make a plan for upselling. They also need to gauge the client’s aptitude for risk.

Collaborate with delivery team to ensure the delivery of great work: The E-Commerce/Amazon Account Manager is responsible for helping to create great work by gaining access to and sharing all the information the agency team needs. They will also present the work or are at least responsible for building up the excitement about the work, while creating an environment and an attitude that will make the client more readily accept the work.

Achieve client’s marketing goals: Account Managers lead the client through the discovery phase so that they can set SMART goals. These goals will be reviewed and measured on a monthly, quarterly, and yearly basis so that everyone is clear about what the ultimate goal is.

Ensure profitability and efficiency while utilizing agency resources: A large part of the role is to make sure that the client account remains profitable. This may include that a project is properly scoped, work to prevent scope creep, building and following processes to make projects run more efficiently, and asking the right questions so that the delivery team has all of the important information to prevent multiple rounds of revisions.

Keeping clients happy: The E-Commerce/Amazon Account Manager needs to keep the client happy with the entire agency, not just with the Account Manager. The Account Manager should be working to heighten the client’s trust of the agency and its internal employees.